Location: Richland, WA
Title: System Administrator III
Schedule (FT/PT): FT
Travel Required: As Needed
Clearance: Ability to obtain and maintain at least a DOE "Q" clearance.
North Wind Solutions is a Government contracting small business with operations at military and civilian installations across the United States. The company’s focus is facilities operation and maintenance, waste management and radiological services, security control and force protection, and environmental services.
The Senior Enterprise Windows Domain Administrator is responsible for providing support, implementation, and design services for Microsoft Active Directory and Windows-based systems across our organization. This role encompasses directory and identity management solutions and is crucial for the efficient operation of our enterprise-wide IT infrastructure.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Design and Implementation: Create enterprise-level designs for Active Directory and Windows File Services to support global initiatives. Collaborate with project and support teams to ensure successful implementation.
- Innovation: Identify opportunities to innovate and enhance service delivery across the organization, optimizing systems and processes wherever possible.
- Problem Management: Take ownership of Root Cause Analysis and Problem Management for the corporate Identity Management environment, ensuring issues are resolved and prevented from recurring.
- Support Escalation: Serve as an escalation point for application support and troubleshooting. Provide guidance and direction for resolving escalated issues and complex production, application, or system problems.
- First-Line Support: Address domain technology issues that cannot be resolved by tier one and two server support, ensuring a stable and reliable IT environment.
- System Monitoring: Perform daily system monitoring to verify the integrity and availability of hardware, server resources, systems, and key processes. Review system and application logs and verify the completion of scheduled jobs.
- Configuration and Maintenance: Install, configure, and maintain Active Directory and third-party software utilities for hardware systems, adhering to company operational guidelines.
- Documentation: Create and maintain comprehensive system documentation for domain technologies, including installation, configuration, and troubleshooting steps.
- Process Improvement: Continuously improve existing processes by developing solutions to recurring problems and enhancing documentation and infrastructure.
- Training: Provide training as required to lower-level support personnel and peers to promote skill development and knowledge sharing.
- Customer Satisfaction: Manage customer satisfaction through effective communication and expectation management, ensuring a positive user experience.
Education and Experience:
- Bachelor's degree in computer science, information technology, a computer-related discipline, or 7 years of IT work experience in a global information technology infrastructure environment.
- Experience with Identity technologies, including Windows Active Directory and Entra ID (formerly Azure Active Directory), ADFS, AD Sync, SAML, and OIDC.
- Extensive experience with infrastructure and server technologies, networking, physical server architecture, and virtualization technologies (e.g., VMware, Hyper-V).
Skills and Abilities:
- Expert-level skills in administering group policies in AD or Windows policy settings in Intune.
- Thorough understanding and hands-on experience with Windows PKI systems, including certificate deployments, templates, and deployment methodologies.
- Expert knowledge of DNS, DHCP, and DFS.
- Strong PowerShell authoring and automation skills.
- Minimum 7 years of overall IT experience, with 3-5 years of experience working with Microsoft Identity technologies.
- Strong troubleshooting skills and the ability to identify and instill industry best practices.
- Ability to translate technical issues into understandable business language for end users.
- Desired experience working in a fast-paced industrial manufacturing environment with a track record of engineering, developing, deploying, and maintaining business-critical systems.
- Strong interpersonal skills and a proven ability to work in a team environment.
- Self-motivated, detail-oriented, and capable of establishing new standards for quality, performance, or productivity.
- Excellent writing and communication skills.
- ITIL v3 Certification.
- Microsoft Certifications
North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.
North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.
Proof of citizenship will be required as a condition of employment.
Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.