Location: Alexandria, Virginia
Title: Support Technician II
Schedule (FT/PT): Regular Full Time
Travel Required: No
Clearance: Ability to Obtain

At LBYD Federal, “Large Firm Expertise, Small Firm Responsive”, is our motto we live by and practice each day. With the capability to produce high quality designs in a fun, supportive and exciting atmosphere, we recognize our employees are our greatest asset. We offer an exciting variety of opportunities for employees to develop and grow their careers, working alongside diverse and supportive team members to achieve success. We maintain our responsiveness to clients and partners by allowing our employees the autonomy to achieve success.

Along with a competitive benefits package and 401(k) matching, we strive to maintain a 98% employee retention rate, by providing our employees endless growth opportunities. Unique opportunities such as a formalized mentorship program, professional development through North Wind University, a wellness program, celebrating our employees time with us through our employee service awards program, and many others meant to enhance the employee experience ultimately led to high employee satisfaction. Additionally, we strive to support the communities we live, work, and enjoy by taking part in community fundraisers, and volunteering through local and national organizations.

We give you the flexibility to achieve your best work by offering hybrid working options, while fostering a culture of inclusivity, equity and diversity, creating a workplace we feel everyone can achieve success. We take pride in the impact our employees make as leaders, no matter the level within the organization. You will be connected with like-minded, high achieving individuals upon joining our organization leading and participating in the most challenging designs across the world.


The Support Technician II is responsible for supporting risk assessment analyses for the Federal Emergency Management Agency (FEMA), under the National Flood Insurance Program (NFIP), to determine homeowners flood insurance requirements. This position requires computer proficiency; the ability to read, use and interpret National Flood Insurance Program (NFIP) Flood Insurance Rate Maps (FIRMs). This work will predominantly require reviewing data submitted by property owners or other applicants requesting revisions or amendments to FIRMs, entering data into various systems, performing pre-acceptance reviews, and preparing written correspondence to applicants.


  • Organize and review submitted data for accuracy and completeness.
  • Retrieve required reports and FEMA mapping exhibits from FEMA systems and resources.
  • Geo-locate properties within web-based processing tool.
  • Perform data entry into required systems.
  • Prepare written correspondence to applicants.
  • Respond to inquiries from applicants.
  • Participate in team production meetings.


  • Assist in identifying process improvements to increase productivity and efficiency.


Education and Experience:

  • High School Diploma or Equivalent.

Skills and Abilities:

  • Strong verbal and written communication skills.
  • Strong attention to detail.
  • Ability to multi-task and manage time wisely to complete daily assignments.
  • Ability to interpret FEMA forms and mapping products.
  • Relevant computer skills.
  • Proficient in Microsoft Office products and Adobe software.


  • Bachelor’s Degree in Geography, Geology, Environmental Studies or any other earth science field.
  • Experience using GIS software and tools.
  • NFIP background.

While performing the duties of this job, the employee will be sitting for long periods of time performing all work on a computer. The employee is required to use hands for data entry into web-based systems.

This is a remote position with the employee performing all work in their home office.

    North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

    North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

    Proof of citizenship will be required as a condition of employment.

    Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.